We are seeking a highly motivated and dynamic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers. You will be responsible for assisting customers with their inquiries, providing product information, handling complaints, and resolving customer issues in a timely and efficient manner. In this role, you will serve as the frontline of Brecks Group, ensuring that our customers receive the best possible service.
Key Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Provide accurate and detailed information about our products and services to customers
– Assist customers with placing orders, tracking shipments, and resolving any issues or complaints
– Collaborate with other departments to resolve complex customer issues and provide solutions
– Maintain a positive, empathetic, and professional attitude towards customers at all times
– Identify and escalate priority issues to the appropriate team or manager
– Continuously strive to improve and maintain customer satisfaction levels
– Document all customer interactions and keep accurate records of customer accounts
– Keep up-to-date with product knowledge and company policies to provide accurate information to customers
Qualifications:
– High school diploma/GED required; college degree preferred
– Minimum of 1-2 years of experience in customer service or related field
– Excellent communication skills (verbal and written) with the ability to actively listen and empathize with customers
– Detail-oriented with strong problem-solving and analytical skills
– Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
– Proficient in using Microsoft Office and CRM software
– Positive attitude and strong work ethic
– Ability to work flexible schedules, including weekends and holidays
– Fluency in a second language is a plus
Benefits:
– Competitive salary package
– Comprehensive health benefits including medical, dental, and vision
– Paid time off and holidays
– 401(k) retirement plan with company match
– Employee discounts on products
– Training and professional development opportunities
Join Brecks Group and be a part of a growing company that values its employees and customers. Apply now to join our team as a Customer Service Representative!