At Brecks Group, we take pride in offering exceptional customer service to our clients. As a Customer Experience Specialist, you will play a crucial role in ensuring that our customers have a positive and memorable experience while interacting with our brand.
Responsibilities:
– Interact with customers through various communication channels, including phone, email, live chat, and social media
– Address customer inquiries, concerns, and complaints in a timely and professional manner
– Provide product recommendations and educate customers on our products and services
– Strive to exceed customer expectations and ensure customer satisfaction
– Collaborate with other departments to resolve complex issues and provide seamless resolutions
– Keep up-to-date with company products, services, and promotions to provide accurate information to customers
– Contribute to improving overall customer experience by providing feedback and suggestions for improvement
Requirements:
– High school diploma or equivalent; Bachelor’s degree in business or related field preferred
– Proven experience in customer service or a related field
– Excellent communication skills, both verbal and written, with the ability to adapt communication style to different customer preferences
– Strong problem-solving and critical thinking skills
– Empathetic and patient when handling customer inquiries and concerns
– Proficiency in Microsoft Office and CRM software
– Positive attitude and willingness to work in a fast-paced environment
– Ability to multitask and prioritize tasks effectively
– Availability to work weekends and evenings
Why Work for Brecks Group:
– Competitive salary and benefits package including health insurance, paid time off, and employee discounts
– Opportunity for career growth and development within a rapidly growing company
– Collaborative and inclusive company culture promoting diversity and teamwork
– Fun and dynamic work environment where your ideas and contributions are valued
– Commitment to work-life balance, with flexible scheduling options
Join the Brecks Group team and be a part of delivering exceptional customer experiences. Apply now!